Refund policy
Here's a clean 30-day return/refund policy you can use or adapt for the store:
Return & Refund Policy
We want you to be happy with your purchase. If you're not satisfied, you may return most items within 30 days of delivery for a refund or exchange.
Eligibility
- Items must be unused, unworn, and in original condition with tags/packaging intact
- Proof of purchase (order number or receipt) is required
- Personalized or custom items (e.g., name/number jerseys, custom engravings) are final sale and not eligible for return unless defective
How to start a return
Contact us at [support email] with your order number and reason for return. We'll provide return instructions and, if applicable, a return shipping label.
Refunds
Once we receive and inspect your return, we'll notify you of approval status. Approved refunds are issued to your original payment method within [5-10] business days. Shipping costs are non-refundable unless the return is due to our error (wrong item, defective product).
Exchanges
If you need a different size or color, contact us within 30 days of delivery to arrange an exchange, subject to availability.
Damaged or incorrect items
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with photos, and we'll send a replacement or full refund at no additional cost.
A few things worth deciding before you finalize this:
- Who pays return shipping on non-defective returns? Many dropship stores make the customer pay return shipping since supplier costs eat margin fast otherwise.
- Custom/personalized items should be final sale given the teamwear/jersey personalization angle, worth keeping that clause even in the early dropship phase since it protects you as you move toward custom orders.
- Refund timeline should match your actual processing (5-10 business days is standard, but check what your dropship supplier's return process actually takes if you're forwarding returns to them).